How do I re-establish the camera connection?

Problem

When initializing terminal devices, problems can arise. If the connection to the scanner camera has not been established correctly, please follow the steps below.

Preconditions

• The PC configuration was checked.
• The hardware was checked.
• The system is up to date.
• There is an incorrect camera connection.

Solution

If there is no connection to the camera, the following steps can help:

1. Check the direct connection of the device (do not use hubs or USB extensions).
2. Use alternative ports (prefer the ports on the back of the PC).
3. Use the port of a working USB device to rule out problems with the USB port.
4. Use a new USB cable.

If you do not find any changes in the connection of the device, it may help to reinitialize it.

1. Turn off the scanner.
2. Disconnect the USB and power cable from the back of the scanner.
3. Wait for 10 seconds.
4. Reconnect the scanner.
5. Turn on the scanner and check the device manager again.